FAQ

We ship from China to destinations around the globe! No matter where you are, we’re excited to bring our pet necklaces right to your doorstep. Please note, shipping times and availability might vary depending on your location. For specific details about shipping to your area, feel free to reach out to us or check the shipping information at checkout.

Your Balmynest order will typically be shipped within 1-3 business days after placing the order. Please note, this timeline might be affected by weekends, public holidays, and high-demand periods. Once your order is shipped, you will receive a confirmation email with tracking information, so you can follow your Balmynest on its journey to you. We're just as excited to get it to you!

Delight in Free Shipping on Every Order. Experience the convenience of shopping with Balmynest, where we ensure that the journey from our store to your door is cost-free, no matter where you're located.

We aim to process orders very quickly to ensure fast delivery. If you need to change your shipping address, please email us as soon as possible at balmynest.home@gmail.com. We will do our best to accommodate your request and update the address before your order is shipped. Please note, once an order is processed or shipped, changing the shipping address may not be possible, but we will work with you to find the best possible solution. For urgent changes, please include "Address Change" in your email subject to help us quickly identify and prioritize your request.